5-WHY ROOT CAUSE ANALYSIS (RCA)
Problem Statement: A batch of parts was rejected due to an oversized hole diameter. 5-Why Analysis: 1.Why was the batch rejected?→ Because the hole diameter was larger than the specified tolerance. 2.Why was the hole diameter too large?→ Because the drilling machine was not properly adjusted. 3.Why was the machine not properly adjusted?→ Because the operator used an outdated setup sheet. 4.Why did the operator use an outdated setup sheet?→ Because the latest revision was not available at the machine. 5.Why was the latest revision not available at the machine?→ Because there is no system in place to ensure controlled document distribution. Root Cause: No document control system for distributing updated setup sheets. Corrective Actions: •Introduce a document control procedure to issue and display the latest revision only. •Restrict access to outdated setup sheets by removing old versions from machines. •Train machine operators and line leaders on verifying document revision before setup. Preventive Measures: •Digitize all setup sheets with access through a centralized network folder or MES (Manufacturing Execution System). •Implement revision control logs with sign-off for updates and acknowledgments by operators. •Conduct regular audits on setup documents at workstations. •Establish standard work that includes a revision check step before every job setup. •Integrate barcode or QR code scanning to verify correct document versions at machines.